Tribal Electric Supply Company (TESCO) is among Pakistan’s smaller but most operationally complex electricity distributors. It serves the formerly tribal areas of Khyber Pakhtunkhwa — including Khyber, Mohmand, Bajaur, South Waziristan, North Waziristan, Orakzai, Kurram, and FR districts — as well as parts of Peshawar.
TESCO serves historically underserved populations and operates in terrain that makes fault repairs significantly more demanding than in urban DISCOs. If you are a TESCO consumer, knowing who to contact and how to follow up effectively is especially important.
TESCO Main Contact Numbers
| Contact Type | Number | Use For |
| General Helpline | 118 | Billing, outages, general complaints |
| TESCO Direct Line | 091-9212964 | Direct helpline for TESCO service area |
| Control Center | 091-9212730 | Emergency — fires, downed lines, mass outages |
| Head Office | 091-9212006 | Senior escalation |
TESCO also accepts complaints via email, which is useful if you want a documented paper trail for billing disputes or meter issues:
- General queries: [email protected]
- Billing issues: [email protected]
- Electricity theft reporting: [email protected]
- Feedback: [email protected]
- Other complaints: [email protected]
Pro Tip: For billing disputes specifically, email [email protected] with a photo of your meter and a copy of the disputed bill. This creates a timestamped record and typically receives faster action than a phone call alone
TESCO Division Offices
| Division / Circle | Phone Number | Area Covered |
| FATA (OPT) Circle, Danishabad Peshawar | 091-9331167 | Peshawar OPT jurisdiction |
| OPT Division Khyber, Industrial Estate Hayatabad | 091-5881843 | Khyber tribal area |
| FATA Division Northern, Ghallanai | 0924-290126 | Mohmand / Bajaur region |
| FATA Division Hangu / Kohat | 0922-513595 | Orakzai / Hangu area |
| FATA Division Bannu | 0928-927016 | Bannu, FR Bannu, Waziristan approaches |
TESCO Senior Staff Contacts
| Name | Designation | Office Number |
| Muhammad Akram Mirza | CEO TESCO | 091-9212006 |
| Ihsanullah | Addl. Chief Engineer (Dev) | 091-9213232 |
| Sajjad Ahmed Jan | DG (HR/Admin) | 091-9212987 |
| Imtiaz ur Rehman | Director (MM/PDC) | 091-9214106 |
| Tahir Moeen | Director (CM&O / S&I) | 091-9212730 |
| Imran Iqbal | Director (P&E) / GSO | 091-9213446 |
How TESCO Handles Complaints
When you call 118 or 091-9212964, the operator logs your complaint against your consumer reference number. You receive a unique complaint ID — keep this note safely, as TESCO does not maintain a detailed outward-facing tracking portal and the ID is your primary reference for follow-up calls.
In urban areas, the team resolves standard complaints (billing, meter, and load-shedding schedule queries) within 24–48 hours.For emergencies involving downed or sparking lines, call the Control Center at 091-9212730 directly — do not wait on the general helpline queue.
Visiting a TESCO Office
- Call ahead to confirm your specific office has the authority to handle your issue — TESCO’s circles cover distinct geographic areas.
- Bring your latest bill (original or printed duplicate), CNIC original and photocopy, and any existing complaint ID.
- For new connection applications, call the relevant division office first to get the current document checklist — requirements have been updated following the merger of FATA into KPK.
- Use the email channels for billing matters where a written record is valuable.
Frequently Asked Questions
Yes. Following the 2018 FATA-KPK merger, TESCO’s operational jurisdiction was reorganized. If your area was previously served under a different arrangement, contact the nearest TESCO division office to confirm your consumer status and update your account details if necessary.
Escalate directly to the Director (CM&O / S&I) at 091-9212730, which is also the Control Center line. Explain your location, feeder name if known, and the duration of the fault. Simultaneously, send an email to [email protected] documenting the outage with dates and times. If the issue persists, contact the Chief Engineer (Dev) at 091-9213232.
TESCO bill can be accessed through the PITC-linked utility bill checking systems. Enter your 14-digit reference number on the bill checker at the top of this page to view your current bill, due amount, and download a duplicate copy.
Conclusion
TESCO serves one of Pakistan’s most historically underserved electricity territories, and the complaint system works best when consumers use the right channel for the right problem. For emergencies involving downed lines or transformer fires, the Control Center (091-9212730) is your first call.
billing disputes, email [email protected] with a photo of your meter and disputed bill — this creates a timestamped paper trail that accelerates resolution. For persistent outages in remote tribal areas, direct escalation to senior staff via the directory is more effective than repeated calls to the general helpline.