Hazara Electric Supply Company (HAZECO) was carved out of PESCO in 2023 to give the Hazara division — covering Abbottabad, Mansehra, Haripur, Battagram, and Kohistan — its own dedicated electricity distribution company. This was a significant administrative change, and many consumers in the region are still updating their records or getting familiar with HAZECO Helpine.
Hazara division includes both urban areas like Abbottabad and Haripur (with relatively modern grid infrastructure) and extremely remote, high-altitude areas in Kohistan and upper Mansehra, where grid maintenance is among the most challenging in the country. This guide gives you the correct contacts for both.
HAZECO Main Helpline Numbers
| Contact Type | Number / Channel | Use For |
| Universal WAPDA Helpline | 118 | Billing, outages, and general complaints |
| SMS / WhatsApp Short Code | 8118 | Quick complaint registration |
| HAZECO Emergency Control | 0992-930011 | Emergencies, large faults, downed lines |
| HAZECO Head Office | 0992-930001 | Senior-level escalation |
HAZARA Circle Offices
HAZECO operates through five circles. Because HAZECO is relatively new as a standalone company, it is especially important to call the correct circle — routing through the central helpline for area-specific issues adds unnecessary delay.
| Circle | Phone Number | Districts Served |
| Hazara-I (Abbottabad) | 0992-930020 | Abbottabad, Havelian, Haripur (partial) |
| Hazara-II (Mansehra) | 0992-930100 | Mansehra, Balakot, Battagram |
| Haripur | 0992-920022 | Haripur, Hattar Industrial Estate, Ghazi |
| Battagram | 0997-410111 | Battagram, Allai, Torghar |
| Kohistan | 0996-650111 | Upper and Lower Kohistan |
Pro Tip: If you live near the Hattar Industrial Estate or Ghazi Dam area, always use the Haripur Circle number (0992-920022) — not the Abbottabad or Mansehra numbers. The industrial and dam-area feeders are managed separately.
HAZECO Staff Directory — Hazara-I Circle (Abbottabad)
| Name | Designation | Office Line | Mobile |
| Muhammad Rashid | SE | 0992-9214040 | 0370-1340004 |
| Umar Shah | DMT | 0992-9214020 | 0370-1341014 |
| Muhammad Irshad | DCM | 0992-9214030 | 0370-1341004 |
| Atta ur Rehman | XEN City Abbottabad | 0992-9210810 | 0370-1340420 |
| Abid Farooq | SDO City-II Abbottabad | 0992-4151700 | 0370-1340425 |
| Raja Asfandyar | XEN Rural Abbottabad | 0992-4150360 | 0370-1340470 |
| Rizwan Ullah | XEN City Haripur | 0995-9200710 | 0370-1340410 |
| Muhammad Ayaz | SDO City Haripur | 0995-9200730/740 | 0370-1340411 |
HAZECO Staff Directory — Hazara-II Circle (Mansehra)
| Name | Designation | Office Line | Mobile | Personal Cell |
| Tariq Ahmed | Superintending Engineer | 0997-3810310 | 0370-1340007 | 0313-9898312 |
| Imdad Khan | Dy Director Technical | 0997-3811610 | 0370-1341007 | 0345-9208968 |
| Sadd Ud Din Khilji | Dy Commercial Manager | 0997-3811190 | 0370-1341017 | 0347-9155515 |
| Rashid Ahmed Qureshi | XEN City Division | 0997-9200290 | 0370-1340710 | 0347-0921613 |
| Shahbaz Ahmed | SDO Garhi Habib Ullah | 0997-5010000 | 0370-1340716 | 0322-9319475 |
| Mian Zia Ullah | XEN Rural Division | 0997-3033990 | 0370-1340730 | 0332-9017414 |
Filing and Tracking a HAZECO Complaint
Dial 118 or SMS/WhatsApp to 8118. For phone complaints, provide your 14-digit consumer reference number and describe the fault clearly. For WhatsApp complaints, include a photo of your meter and the issue if visible.
HAZECO Online Bill is still building out its digital complaint-tracking infrastructure following its separation from PESCO. If online tracking is unavailable for your area, call back with your complaint ID and ask the agent for a status update directly.
Frequently Asked Questions
HAZECO transferred the 14-digit reference numbers for most Hazara division consumers from PESCO. However, if you are experiencing issues with your account — such as old arrears not reflecting correctly or payment history gaps — visit your nearest circle office (Abbottabad: 0992-930020, Mansehra: 0992-930100) to have your record verified and updated.
Kohistan’s grid infrastructure includes long, aging transmission lines over difficult mountain terrain. NTDC or PEPCO, rather than HAZECO, directly manages the transmission faults that cause some outages in the region. When you call 118, specify the feeder name on your bill — this helps HAZECO determine whether the fault is their responsibility or requires escalation to the transmission authority.
Yes. HAZECO bills are part of the PITC/WAPDA billing system and can be paid via JazzCash, Easypaisa, all major bank mobile apps, 1-Link ATMs, and bank branches. Check your bill to confirm your consumer category code before making digital payments.
Conclusion
HAZECO is a young company operating in a mature and complex grid — the Hazara division’s geography ranges from Haripur’s industrial flats to Kohistan’s high mountain valleys, and the support structure reflects that diversity through five distinct circle offices. For most consumers in Abbottabad and Haripur, the HAZECO Helpline118 and 8118 (WhatsApp/SMS) handle day-to-day issues efficiently. For consumers in Battagram and Kohistan, direct contact with your circle office is critical because remote faults require local dispatch authority.