The FESCO helpline is the main number for customers who face electricity problems. It is a support service that provides quick help and useful solutions. This helpline works as a single complaint system, so all customers across FESCO’s service areas can use the same number.
You can call the helpline if you face:
- Sudden power outages
- Questions about your monthly bill
- Safety problems such as a broken or fallen wire
When you call, your complaint is recorded, sent to the right department, and tracked until it is solved. This makes the process simple and improves the overall customer experience.
Emergency Contacts for Fast Help
For urgent problems like dangerous wires or major power breakdowns, FESCO has special emergency contacts that respond quickly.
- General Complaints Helpline: Call 0800-66554 or 118 for billing issues, load-shedding schedules, or meter tracking. This is the main helpline.
- Emergency Power Issues: For serious problems such as major power failures or sparking wires, call the Faisalabad Head Office at 041-9220184, 041-9220229, or 041-9220232.
- Head Office Contact: For larger concerns that need senior-level attention, contact the FESCO Head Office at (041) 9220184.
FESCO Staff Telephone Directory
For problems that require direct contact with a specific department or senior manager, the FESCO internal telephone directory is very helpful. It allows customers to reach the right official quickly, which often makes it easier to solve complex issues. The table below lists the contact numbers of key FESCO officials.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Muhammad Aamir | Chief Executive Officer | 041-9220184 | – | – |
| Abid Rashid | Staff Officer | 041-9220183 | – | 0345-1500224 |
| Muhammad Rafique | GM Operation | 041-9220150 | – | – |
| Haq Nawaz | SE 500 KV Gatti | 041-9230136 | – | 0335-7401661 |
| Muhammad Kashif Bashir | Director (Security) | 041-9220446 | – | – |
| Rai Muhammad Asghar | S.E (O) 1st Circle | 041-9200641 | – | 0345-1502001 |
FESCO Customer Services Centers: Locations and Support
FESCO divides its service area into different circles, and each circle has its own customer service center. This makes it easier for customers to get help close to their area. If your problem is specific to your location, calling your local circle office is often faster than using the main helpline. The table below gives the contact numbers for all regional centers.
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Faisalabad | 041-9220225 | Bill corrections, new connections |
| Jhang | 047-9200070 | Outage reporting, meter readings |
| Sargodha | 048-3212555 | Load shedding updates, safety checks |
| Mianwali | 0459-920011 | Demand notices, tariff explanations |
| 2nd Faisalabad | 041-9200490 | Connection transfers, complaint logs |
| 1st Faisalabad | 041-9200641 | Payment plans, appliance audits |
Step-by-Step Guidance to Visit a FESCO Customer Service Center
- Call Ahead – First, call your nearest center to confirm the required documents and ask if you need an appointment.
- Prepare Documents – Take a copy of your latest electricity bill and your CNIC (ID card) for verification.
- Arrive Early – Try to visit the office early in the day to avoid long waiting lines.
- Check Digital Options – For simple requests, use the FESCO online portal or mobile app instead of going in person.
- Consider Convenience – If you have difficulty traveling, submit your request through phone or app to save time and effort.
Frequently Asked Questions (FAQs)
The main FESCO helpline number is 0800-66554. It is available 24/7 for urgent electricity problems and general inquiries across all circles.
Most complaints are solved within 24 to 48 hours. However, in emergencies like major outages, FESCO teams may arrive within an hour.
Yes. You can use the unique ID given during your call to check the status on the official FESCO portal or by calling the helpline again.