The GEPCO helpline is the main number for customers who face electricity-related issues in Gujranwala and nearby regions. It provides quick assistance and reliable solutions. This helpline works as a centralized complaint system, and all customers in the GEPCO service area can use it for support.
You can call the helpline if you have:
- Sudden power outages
- Questions about your monthly electricity bill
- Safety concerns like broken or fallen wires
When you call, your complaint is logged, forwarded to the right department, and tracked until resolved. This improves communication and ensures a better experience with Gujranwala Electric Power Company (GEPCO).
Emergency Contacts for Quick Help
For emergencies such as dangerous wires or large-scale outages, GEPCO has dedicated emergency numbers to ensure immediate response.
- General Complaints Helpline: Dial 055-9200516 or the universal helpline 118 for billing, outages, or meter complaints.
- Emergency Power Issues: For major breakdowns or safety risks, contact the GEPCO Control Center at 055-9200592.
- Head Office Contact: For senior-level complaints, call the GEPCO Head Office at 055-9200513.
GEPCO Staff Telephone Directory
For direct contact with specific officials, the GEPCO staff telephone directory helps customers reach the right person quickly. Below are the updated contacts of key officials.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Mohammad Amin | Chief Executive Officer | 055-9200513 | – | – |
| Rashid Mehmood | Director (Customer Services) | 055-9200515 | – | 0300-6401234 |
| Asad Iqbal | GM (Operations) | 055-9200517 | – | – |
| Qasim Raza | SE (Gujranwala Circle) | 055-9200592 | – | 0301-6405678 |
| Khalid Khan | Director (Safety) | 055-9200518 | – | – |
| Ahmed Farooq | SE (Sialkot Circle) | 052-9250690 | – | 0302-6407890 |
GEPCO Customer Services Centers: Locations and Support
GEPCO has multiple circles, and each circle has its own customer service center. This system ensures local support for customers. Below is a list of circle offices with contact numbers.
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Gujranwala | 055-9200592 | Bill corrections, new connections, etc |
| Sialkot | 052-9250690 | Outage reporting, meter readings, etc |
| Gujrat | 053-9260290 | Load shedding updates, demand notices, etc |
| Hafizabad | 0547-523005 | Complaint registration, tariff info, etc |
| Mandi Bahauddin | 0546-520122 | Meter complaints, connection transfers, etc |
Step-by-Step Guidance to Visit a GEPCO Customer Service Center
- Call Ahead – Contact your nearest office to confirm required documents and timings.
- Prepare Documents – Carry your latest bill and CNIC (ID card) for verification.
- Arrive Early – Visit during early hours to avoid queues and save time.
- Check Digital Options – For simple tasks, use the GEPCO online portal instead of visiting physically.
- Consider Convenience – If traveling is hard, prefer phone-based or online complaint services.
How to Register a Complaint Using the GEPCO Helpline
To lodge a complaint, dial 055-9200516 or call the universal helpline 118. Select your language, provide your reference number, and explain your issue clearly. The system will give you a unique complaint ID for tracking.
Most complaints are resolved within 24 to 48 hours. Emergency faults such as major power failures are addressed within a few hours by GEPCO field teams.
If your issue remains unresolved, you can escalate it to senior management. GEPCO also provides SMS updates and online complaint tracking for customer ease.
Frequently Asked Questions (FAQs)
The main GEPCO helpline is 118 or 055-9200516, available round the clock for all customer complaints and services.
Routine issues are handled within 24 to 48 hours, while emergency faults are resolved within a few hours.
Yes, customers can track complaints using their complaint ID through the GEPCO online portal or by calling the helpline again.