Multan Electric Power Company (MEPCO) is the largest electricity distribution company in Pakistan by geographic coverage, serving over 34 million consumers across 13 districts of South Punjab — from Multan and Bahawalpur to Dera Ghazi Khan, Sahiwal, and Rahim Yar Khan.
MEPCO’s service area is predominantly agricultural, which means electricity demand spikes sharply during crop seasons (especially tube well usage in Kharif and Rabi) and again during peak summer months when air conditioning and water pumping loads combine. If you are a MEPCO consumer, here is everything you need to navigate the complaint system effectively.
MEPCO Main Helpline Numbers
| Contact Type | Number | Use For |
| Toll-Free Helpline | 0800-63726 | General billing, outages, meter issues |
| Universal WAPDA Helpline | 118 | All electricity complaints |
| Multan Control Center (1) | 061-9210334 | Emergency — large faults, downed lines |
| Multan Control Center (2) | 061-9210389 | Emergency backup |
| Multan Control Center (3) | 061-6784815 | Emergency backup |
| MEPCO Head Office | (061) 9220313 | Senior complaints, formal matters |
MEPCO Circle Offices
| Circle | Phone Number | Districts Covered |
| Multan | 061-9220198 | Multan, Khanewal |
| Muzaffargarh | 066-9200065 | Muzaffargarh, Layyah |
| Dera Ghazi Khan | 064-9239229 | D.G. Khan, Rajanpur |
| Bahawalpur | 062-9250102 | Bahawalpur, Bahawalnagar |
| Rahim Yar Khan | 068-9230160 | Rahim Yar Khan |
| Vehari | 067-3360282 | Vehari, Lodhran |
| Sahiwal | 040-9200305 | Sahiwal, Pakpattan |
| Bahawal Nagar | 063-9239031 | Bahawal Nagar |
Senior Staff Directory of MEPCO
| Name | Designation | Office Line | Mobile |
| Abdul Rashid Tariq | Chief Executive Officer | 061-9220222 | 0345-4401111 |
| Bashir Lal Gill | Personal Assistant to CEO | 061-9220222 (Ext. 2002) | 0333-6142149 |
| Khurram Javaid | PA / Commercial Officer | 061-9220205 (Ext. 2005) | 0300-9632289 |
| Mian Yousaf Iqbal | Staff Officer | 061-9220205 (Ext. 2005) | 0300-8730910 |
| Ch. Abdul Mateen Khan | Chief Engineer (O&M) | 061-9210335 (Ext. 88) | 0300-7722007 |
MEPCO-Specific Issues to Know
Agricultural tube well consumers: MEPCO calculates bills for agricultural connections differently than domestic tariffs. If you are disputing a tube well bill, ask the helpline agent to specify your tariff category code (usually A-II Agricultural) before any calculation discussion.
Solar net metering: MEPCO has been rolling out net metering for solar consumers in South Punjab. If you have installed solar panels and are not receiving net metering credits on your bill, you must raise this issue at the circle office level — the helpline cannot process net metering applications.
Pro Tip: MEPCO’s GPS-enabled field teams mean emergency response in urban Multan is usually within one hour. For rural areas of DG Khan or Rajanpur, response times can be several hours — file your complaint early and follow up with your complaint ID.
Frequently Asked Questions
This is a common issue in MEPCO’s service area. Visit your circle office with payment receipts for those months. If you paid at a bank or via app, your transaction confirmation numbers are your proof. MEPCO can cross-check against their payment reconciliation records. Do not simply pay the disputed arrears without getting them verified first.
Yes. Agricultural connections are entitled to actual meter readings. File a complaint via 118 requesting an actual meter reading. If the meter has been skipped repeatedly, the circle office (relevant to your district) can formally request a meter inspection officer visit. Your feeder number on the bill identifies your local sub-division.
Demand notices typically relate to unpaid bills or a pending load assessment. Visit the Multan Head Office or the relevant circle office with your CNIC and bill history. You can request an installment arrangement for overdue amounts. Demand notices have a legal timeline — do not ignore them.
Conclusion
MEPCO’s vast South Punjab territory means its support system is necessarily decentralized. The eight circle offices are not just administrative conveniences — they are the actual decision-making centres for your area’s supply, billing corrections, and new connections. A consumer in Rahim Yar Khan who calls the Multan Head Office for a local feeder fault is adding unnecessary distance to the resolution chain.
For South Punjab’s agricultural consumers especially, knowing your tariff category, feeder number, and circle office contact gives you the tools to resolve billing disputes, disputed arrears, and tube well metering issues with confidence. Save the 0800-63726 helpline for general queries and urgent reporting, and your circle office number for everything that requires local follow-up.