Hyderabad Electric Supply Company (HESCO) distributes electricity to a large portion of Sindh province, covering Hyderabad, Nawabshah, Mirpurkhas, Larkana, and Jamshoro — a combined service territory of millions of consumers across urban, agricultural, and rural areas.
Sindh’s agricultural flatlands mean HESCO’s grid spans vast distances between towns, and the province’s extreme summer heat puts enormous strain on the network during June-September. If you are a HESCO consumer, understanding how to report issues effectively — and which channel to use for each type of problem — will save you significant time.
HESCO Main Contact Numbers
| Contact Type | Number | Use For |
| Toll-Free Helpline | 0800-00111 | General billing, complaints, load-shedding |
| Universal WAPDA Helpline | 118 | All electricity complaints |
| Hyderabad Control Center | 022-9260161 | Emergency outages, downed lines |
| Control Center Alt. | 022-9260162 | Emergency backup line |
| Head Office | (022) 9260001 | Senior complaints, formal escalation |
HESCO Circle Offices
HESCO’s five circles cover distinct geographic areas within Sindh. Calling your local circle is faster than the central helpline for area-specific faults, because circle offices have direct contact with their field dispatch teams.
| Circle | Phone Number | Key Districts |
| Hyderabad | 022-9260201 | Hyderabad city, Latifabad, Qasimabad |
| Nawabshah | 0244-9370060 | Nawabshah (Shaheed Benazirabad), Sanghar |
| Mirpurkhas | 0233-9290091 | Mirpurkhas, Umerkot, Tharparkar |
| Larkana | 074-9410092 | Larkana, Kambar-Shahdadkot, Shikarpur |
| Jamshoro | 022-9210063 | Jamshoro, Kotri, Dadu |
HESCO Senior Staff Directory
| Name | Designation | Office Number | Mobile |
| Abdul Razzaq | Chief Executive Officer | 022-9260001 | — |
| Imran Ahmed | Staff Officer | 022-9260002 | 0300-8123456 |
| Faisal Qureshi | GM (Operations) | 022-9260003 | — |
| Shahbaz Ali | SE (Operation) Hyderabad Circle | 022-9260201 | 0300-8456789 |
| Javed Iqbal | Director (Safety) | 022-9260005 | — |
| Khalid Hussain | SE (Operation) Nawabshah Circle | 0244-9370060 | 0300-8967453 |
How to File a Complaint with HESCO
Call 0800–00111 (toll-free) or 118 and follow the automated menu. Give your consumer reference number first — it is the 14-digit number on the top of your bill. You will receive a unique complaint ID. Write it down.
The support team resolves general billing and meter complaints within 24–48 hours. Technical crews usually fix supply faults and outages in Hyderabad city within an hour during business hours.
Areas like Tharparkar or remote Larkana may take longer due to distance. In summer, during peak load periods, HESCO field teams are under heavy demand — filing your complaint early in the morning typically gets faster attention than filing in the evening.
Pro Tip: During Sindh’s peak summer months, HESCO load-shedding schedules are announced by feeder. Your feeder name is printed on your electricity bill. Knowing your feeder name when you call speeds up the agent’s response significantly.
Frequently Asked Questions
File a meter reading complaint via 118. If the issue persists for more than two consecutive months, visit your local HESCO circle office with your bill — estimated billing for extended periods is a known issue in some Sindh districts and the circle office can flag your meter for priority inspection. Keep photos of your meter reading on billing date as documentary evidence.
Contact your circle office directly — not the general helpline. For Hyderabad areas, call 022-9260201. For Nawabshah areas, call 0244-9370060. Specify the transformer location, pole number if visible, and the date the fault started. Ask for a Field Engineer dispatch ticket number so you can follow up.
Take your payment receipt and original CNIC to the nearest HESCO circle office for your area. Request a reconnection order. The field team should visit within 2–5 working days. Do not attempt self-reconnection — this is a legal offence and a safety hazard.
HESCO is part of the broader PITC-linked WAPDA billing system. You can view and download your bill using the bill checker at the top of this page. While HESCO does not currently offer a standalone consumer app, you can also track complaints via 118 using your complaint ID.
Conclusion
HESCO’s multi-circle structure is one of its greatest strengths for consumers who know how to use it. Calling your specific circle office — Hyderabad, Nawabshah, Mirpurkhas, Larkana, or Jamshoro — rather than defaulting to the central helpline will almost always produce a faster response, because circle offices have direct authority over local field teams and feeders.
For billing disputes, documenting your meter reading on the billing date every month takes thirty seconds and protects you against large estimated-bill adjustments. Combine the right channel with the right information and HESCO’s complaint system, while imperfect, becomes significantly more manageable.