The SEPCO helpline is the main contact point for customers in Sukkur and nearby districts who face electricity problems. It provides quick support and reliable solutions through a single complaint system that all customers in SEPCO’s service area can use.
You can call the helpline if you have:
- Sudden power outages that affect your daily routine
- Questions about your monthly electricity bill
- Safety issues such as damaged or fallen wires
When you call, your complaint is properly recorded, sent to the right department, and tracked until it is solved. This organized system makes communication easier and improves the overall customer experience with Sukkur Electric Power Company (SEPCO).
Emergency Contacts for Quick Help
In urgent situations like hazardous wires or extensive power failures, SEPCO offers dedicated emergency contacts ensuring rapid intervention. Moreover, these lines connect directly to response teams equipped for immediate action. Consequently, safety remains prioritized across all regions served by SEPCO.
- General Complaints Helpline: Dial 118 or 071-9330112 for billing disputes, outages, or meter monitoring support.
- Emergency Power Issues: For critical problems like fire risks or large-scale faults, reach the SEPCO Control Center at 0331-2581170.
- Head Office Contact: For escalated complaints to higher authorities, call the SEPCO Head Office at 071-9310795.
SEPCO Staff Telephone Directory
For direct help from a specific department or senior official, the SEPCO staff telephone directory is very useful. It lets customers reach the right person quickly without wasting time. The table below lists important SEPCO officials along with their contact details.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Aijaz Ahmed Channa | Chief Executive Officer (CEO) | 071-9310795 | – | – |
| Mushtaque Abbasi | Director (Customer Services) | 071-9310921 | – | – |
| Raza Aziz Rid | Chief Technical Officer (Ops) | 071-9310319 | – | – |
SEPCO Customer Services Centers: Locations and Support
SEPCO manages its services through different circles, and each circle has customer service centers to help people in that region. This system makes it easier for customers to get local support for their electricity problems. The table below shows the main SEPCO circle offices, their contact numbers, and the services they provide.
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Sukkur | 071-9330112 | Bill corrections, new connections, and fault reporting |
| Larkana | 074-4051000 | Outage updates, meter readings, and load management info |
| Jacobabad | 0722-650222 | Safety inspections, tariff consultations, and demand notices |
| Shikarpur | 0726-510111 | Complaint logging, connection transfers, and energy audits |
| Ghotki | 0723-650111 | Emergency support, bill payments, and new meter installations |
Step-by-Step Guidance to Visit a SEPCO Customer Service Center
- Call Ahead – Reach out to the closest office to verify needed documents and confirm appointment slots.
- Prepare Documents – Gather your recent bill and CNIC for quick identity verification.
- Arrive Early – Opt for morning visits to minimize queues and expedite service delivery.
- Check Digital Options – For minor requests, leverage the SEPCO online portal or mobile app over physical visits.
- Consider Convenience – When mobility challenges arise, prioritize phone or digital submission methods instead.
Frequently Asked Questions (FAQs)
The main SEPCO helpline number is 118 or 071-9330112. It works 24/7 for billing questions, complaints, and urgent electricity problems.
Most normal complaints are fixed within 24 to 48 hours. However, emergency issues like power outages are solved within a few hours.
Yes. You can use the complaint ID given to you when reporting to check progress on the SEPCO portal or by calling the helpline.