The IESCO helpline is the main number for customers who face electricity-related problems in Islamabad and surrounding areas. It provides fast assistance and reliable solutions. This helpline works as a single complaint system, and all customers in the IESCO service region can use it for support.
You can call the helpline if you have:
- Sudden power outages
- Questions about your monthly electricity bill
- Safety concerns like broken or fallen wires
When you call, your complaint is recorded, forwarded to the relevant department, and tracked until resolved. This system makes communication easier and improves the customer experience with Islamabad Electric Supply Company (IESCO).
Emergency Contacts for Quick Help
For emergency cases such as dangerous wires or widespread power breakdowns, IESCO provides special emergency contacts that guarantee immediate response.
- General Complaints Helpline: Dial 051-9252937, 051-9252938 or the universal helpline 118 for billing, outages, or meter tracking.
- Emergency Power Issues: For severe issues like fire hazards or major power faults, call the IESCO Control Center at 051-9252939.
- Head Office Contact: For senior-level complaints, contact the IESCO Head Office at 051-9252927.
IESCO Staff Telephone Directory
For direct assistance from a particular department or senior official, the IESCO internal staff directory is very useful. It helps customers reach the right person without delay. Below is a list of key officials with their contact numbers.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Shahid Iqbal | Chief Executive Officer | 051-9252927 | – | – |
| Abdul Hameed | Director (Customer Services) | 051-9252930 | – | 0300-8501234 |
| Naveed Khan | GM (Operations) | 051-9252935 | – | – |
| Salman Akhtar | SE (Islamabad Circle) | 051-9252940 | – | 0301-8504321 |
| Imran Ali | Director (Safety) | 051-9252936 | – | – |
| Farooq Ahmed | SE (Rawalpindi Circle) | 051-9292100 | – | 0302-8505678 |
IESCO Customer Services Centers: Locations and Support
IESCO divides its service areas into different circles, each with its own customer service center. This system allows customers to get localized support. The table below lists regional circle offices and their helpline numbers.
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Islamabad | 051-9252940 | Bill corrections, new connections, etc |
| Rawalpindi | 051-9292100 | Outage reporting, meter readings, etc |
| Attock | 057-9316222 | Load shedding updates, safety inspections, etc |
| Jhelum | 0544-9270270 | Demand notices, tariff guidance, etc |
| Chakwal | 0543-553006 | Complaint logging, connection transfers, etc |
Step-by-Step Guidance to Visit an IESCO Customer Service Center
- Call Ahead – Contact the nearest office to confirm required documents and check appointment availability.
- Prepare Documents – Keep your latest bill and CNIC (ID card) ready for verification.
- Arrive Early – Visiting early reduces waiting time and ensures faster service.
- Check Digital Options – For small requests, use the IESCO online portal or app instead of visiting in person.
- Consider Convenience – If travel is difficult, phone-based or app submissions are easier alternatives.
How to Register a Complaint Using the IESCO Helpline
To file a complaint, dial 051-9252937 or simply call 118. Select your language, provide your consumer reference number, and describe the issue clearly. The system records it and assigns a unique complaint ID for tracking.
Most complaints are resolved within 24 to 48 hours. However, emergency cases like power failures are usually resolved within a few hours by field response teams.
If your problem remains unresolved, you may escalate it to senior officials. IESCO also provides SMS updates and online tracking so customers remain informed of complaint progress.
Frequently Asked Questions (FAQs)
The main IESCO helpline number is 118 or 051-9252937, available 24/7 for billing, complaints, and emergencies.
Routine issues are resolved within 24 to 48 hours, while emergency faults like outages are addressed in a few hours.
Yes. Customers can use their complaint ID to check updates via the IESCO portal or by calling the helpline again.