The LESCO helpline is the main number for customers who have electricity problems. It provides quick support and useful solutions. This helpline works as a single complaint system, and all customers in Lahore and nearby areas can use it.
You can call the helpline if you have:
- Sudden power outages
- Questions about your monthly electricity bill
- Safety issues such as a broken or fallen wire
When you call, your complaint is recorded, sent to the right department, and tracked until it is solved. This process makes communication easier and improves the customer experience with Lahore Electric Supply Company (LESCO).
Emergency Contacts for Fast Help
For urgent issues like hazardous wires or major power breakdowns, LESCO provides dedicated emergency contacts that ensure rapid response.
- General Complaints Helpline: Call 0800-00118 or 118 for billing issues, load-shedding schedules, or meter tracking. This is the main LESCO helpline.
- Emergency Power Issues: For serious problems like major outages or sparking wires, contact the Lahore Control Center at 042-99204811, 042-99204812, or 042-99204813.
- Head Office Contact: For larger concerns requiring senior-level attention, reach the LESCO Head Office at (042) 99204801.
LESCO Staff Telephone Directory
For problems that require direct contact with a specific department or senior official, the LESCO internal telephone directory is very helpful. It allows customers to connect with the right person quickly, which often leads to faster solutions for complex issues. The table below shows the contact numbers of important LESCO officials.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Muhammad Aslam | Chief Executive Officer | 042-99204801 | – | – |
| Muhammad Saleem | Staff Officer | 042-99204802 | – | 0300-8440292 |
| Asif Ali Khan | GM (Operations) | 042-99204803 | – | – |
| Muhammad Arshad | SE (Operation) Lahore Circle | 042-99205221 | – | 0300-8440293 |
| Zafar Iqbal | Director (Safety) | 042-99204805 | – | – |
| Shahid Mehmood | SE (Operation) Sheikhupura Circle | 056-9200060 | – | 0300-8440294 |
LESCO Customer Services Centers: Locations and Support
LESCO divides its service area into different circles, and each circle has its own customer service center. This system gives customers support closer to their location. If your issue is related to your area, calling your local circle office is often faster than using the main helpline. The table below provides the contact numbers for all regional centers.
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Lahore | 042-99205221 | Bill corrections, new connections, etc |
| Sheikhupura | 056-9200060 | Outage reporting, meter readings, etc |
| Okara | 044-9200062 | Load shedding updates, safety checks, etc |
| Kasur | 049-9250092 | Demand notices, tariff explanations, etc |
| Nankana Sahib | 056-9200063 | Connection transfers, complaint logs, etc |
Step-by-Step Guidance to Visit a LESCO Customer Service Center
- Call Ahead – Contact your nearest center to confirm required documents and check if an appointment is necessary.
- Prepare Documents – Bring a copy of your latest electricity bill and your CNIC (ID card) for verification.
- Arrive Early – Visit the office early to avoid long queues.
- Check Digital Options – For simple tasks, explore the LESCO online portal or mobile app to avoid in-person visits.
- Consider Convenience – If travel is difficult, use phone or app-based submissions for ease and efficiency.
How to Register a Complaint Using the LESCO Helpline
To register a complaint, call 0800-00118 and choose your preferred language from the automated menu. Then, give your consumer number and details of your issue so it can be logged correctly. The agent will give you a unique complaint ID that you can use to track the progress.
Most complaints are solved within 24 to 48 hours. However, urgent problems like power outages are usually fixed within an hour by GPS-enabled field teams.
If your issue is more complicated, you can ask for it to be escalated to senior staff. You will also receive follow-up updates by SMS or through the online portal, so you always know the status of your complaint.
Frequently Asked Questions (FAQs)
The main LESCO helpline number is 0800-00118. It is available 24/7 for urgent electricity issues and general questions across all circles.
Most complaints are fixed within 24 to 48 hours. But in emergencies, such as major power outages, LESCO teams may reach the area within an hour.
Yes. You can use the unique ID given during your call to track the status on the official LESCO portal or by calling the helpline again.