Quetta Electric Supply Company (QESCO) is responsible for electricity distribution across Balochistan, Pakistan’s largest province by area and one of the most challenging terrains to maintain a power grid. Consumers in Quetta, Pishin, Khuzdar, Loralai, Sibi, and Mekran all fall under QESCO’s service territory or QESCO Helpline.
Balochistan’s geography means that power infrastructure is spread over extreme distances. A fault near Turbat is not handled the same way as one in Quetta city. This guide breaks down QESCO’s complaint channels, contact numbers, and the right approach for each type of issue — whether you are a residential consumer in Quetta or a commercial customer in an outlying district.
Main QESCO Helpline Numbers
The primary QESCO helpline is 0800-84338 — a toll-free number that handles billing queries, outage complaints, and general service matters. For billing specifically, the universal WAPDA helpline 118 also routes to QESCO for Balochistan consumers.
For life-threatening emergencies such as downed power lines or transformer fires, do not use the main helpline. Use the dedicated emergency control center number listed below.
| Contact Type | Number | Use For |
| Main Helpline (Toll-Free) | 0800-84338 | Billing, outages, general complaints |
| Universal WAPDA Helpline | 118 | All electricity complaints |
| Chief Engineer (Operations) | 3198088003 | Emergency — large-scale faults |
| Chief Executive Officer | 3198088001 | Escalated senior complaints |
QESCO Circle Offices and Services
QESCO divides Balochistan into six operational circles. If your complaint is area-specific — such as a local feeder fault or load-shedding schedule — your circle office will resolve it faster than the central helpline.
| Circle | Direct Number | Districts Covered | Key Services |
| Central Circle (Quetta) | 3198088023 | Quetta, Mastung, Kalat | New connections, billing corrections, faults |
| Loralai Circle | 3198088024 | Loralai, Barkhan, Musakhel | Outage updates, meter readings |
| Khuzdar Circle | 3198088025 | Khuzdar, Kharan, Washuk | Safety inspections, tariff queries |
| Sibi Circle | 3198088026 | Sibi, Harnai, Ziarat | Complaints, connection transfers |
| Pishin Circle | 3198088027 | Pishin, Killa Abdullah, Chaman | Emergency support, new meters |
| Mekran Circle | 3198088028 | Turbat, Gwadar, Panjgur | Technical assistance, disputes |
QESCO Senior Staff Directory
For complaints that have not been resolved through regular channels, or for matters involving senior departmental decisions, the QESCO staff directory provides direct access to the right official.
| Designation | Mobile Number |
| Chief Executive Officer | 3198088001 |
| Chief Engineer (Operation) | 3198088003 |
| Chief Engineer (Technical) | 3198088004 |
| Chief Engineer (O&M) T&G | 3198088005 |
| Chief Engineer / Director (CS) | 3198088006 |
| DG (HR & Admin) | 3198088007 |
| Manager (CA) Finance | 3198088008 |
| Chief Engineer (P&E) | 3198088009 |
| Chief Engineer (Development) | 3198088013 |
| Manager (Marketing & Tariff) | 3198088015 |
| Manager Tech Services (M&T) | 3198088017 |
| Manager (Surveillance) | 3198088018 |
| Manager (Commercial) | 3198088019 |
| Dy Manager (CS) / DCM | 3198088020 |
| Dy Manager (Public Relations) | 3198088022 |
How to File a Complaint with QESCO
Call 0800-84338 or 118. Select your preferred language, then enter your 14-digit consumer reference number when prompted. State your issue clearly and ask the agent to repeat your unique complaint ID — write it down. You will need it to track progress.
The service team resolves most billing and meter complaints within 24–48 hours. The maintenance crew typically addresses major infrastructure faults in Quetta within a few hours. Rural and remote areas — particularly in Mekran — may require longer due to travel distances for field teams.
Pro Tip: If your complaint is not resolved within the promised timeframe, call back with your complaint ID and ask for escalation to the SE (Superintending Engineer) of your circle. This one step significantly improves response speed.
Visiting a QESCO Office: What to Bring
- Your latest printed Qesco Online Bill (or bill reference number)
- Original CNIC and one photocopy
- Any previous complaint ID if following up
- Supporting documents for the specific issue (e.g., payment receipt for disconnection restoration)
Frequently Asked Questions
Call your circle office directly (see table above) rather than the main helpline. For Quetta, this is 3198088023. For remote Mekran districts, call 3198088028. If you cannot reach the circle office, dial 0800-84338 and specifically request the team to dispatch to your feeder number, which is printed on your electricity bill.
Yes. Customers can pay QESCO bills via the 1-Link network, JazzCash, Easypaisa, and most major bank ATMs and mobile apps. QESCO also offers SMS updates for complaint tracking. You do not need to visit an office to pay a bill.
Visit the QESCO Central Circle office in Quetta with your CNIC, property ownership documents or tenancy agreement, and a site map. The new connection process includes a site survey before approval. Contacting the office ahead of time (3198088023) to confirm current documentation requirements saves an unnecessary trip.
Conclusion
QESCO serves Pakistan’s largest province across some of its most demanding terrain, and its complaint system reflects that reality — six circles, each with its own dispatch teams and authority over a distinct geographic zone. For Quetta city consumers, the Central Circle line (3198088023) and the toll-free helpline (0800–84338) will resolve most issues. For consumers in Loralai, Khuzdar, Sibi, Pishin, or Mekran, your circle office is always the faster and more direct route.