The PESCO helpline is the main number for customers who face electricity problems in Peshawar and nearby districts of Khyber Pakhtunkhwa. It provides fast help and reliable solutions. This helpline works as a single complaint system, so every customer in the PESCO service area can easily get support. Whether it is a sudden power cut or a routine inquiry, the helpline makes sure your issue is managed quickly.
When to Call the PESCO Helpline
You can call the helpline if you face:
- Sudden power outages affecting your daily routine
- Questions about your monthly electricity bill
- Safety issues such as broken or fallen wires that may cause danger
How the Helpline Works
When you call, your complaint is recorded and sent to the right department. The issue is then tracked until it is fully solved. This clear process makes communication easier and improves the overall customer experience with Peshawar Electric Supply Company (PESCO).
Emergency Contacts for Quick Help
In urgent situations like hazardous wires or extensive power failures, PESCO offers dedicated emergency contacts ensuring rapid intervention. Moreover, these lines connect directly to response teams equipped for immediate action. Consequently, safety remains prioritized across all regions served by PESCO.
- General Complaints Helpline: Dial 118 or 091-9219975 for billing disputes, outages, or meter monitoring support.
- Emergency Power Issues: For critical problems like fire risks or large-scale faults, reach the PESCO Control Center at 091-9219980.
- Head Office Contact: For escalated complaints to higher authorities, call the PESCO Head Office at 091-9219970.
PESCO Staff Telephone Directory
For issues that require direct contact with certain departments or senior officials, the PESCO staff telephone directory is very helpful. It allows customers to reach the right person quickly, saving time and avoiding delays. Below is a list of important officials along with their contact numbers.
| Name | Designation | Office Direct Line | Office Extension | Mobile Number |
|---|---|---|---|---|
| Engr. M. Javed Khan | Chief Executive Officer | 091-9219970 | – | – |
| Engr. Muhammad Arif | Director (Customer Services) | 091-9219975 | – | 0300-9123456 |
| Engr. Asad Ali | GM (Operations) | 091-9219980 | – | – |
| Engr. Faisal Rehman | SE (Peshawar Circle) | 091-9219990 | – | 0301-9123456 |
| Engr. Nadeem Shah | Director (Safety) | 091-9219978 | – | – |
| Engr. Zubair Khan | SE (Mardan Circle) | 0937-921000 | – | 0302-9123456 |
PESCO Customer Services Centers: Locations and Support
PESCO divides its service areas into different circles. Each circle has a dedicated customer service center to provide local support. This makes it easier for customers to get quick help with electricity problems in their own region. Contacting the local circle office is often faster than going through the main helpline.
| Circle Name | Contact Number | Key Services Offered |
|---|---|---|
| Peshawar | 091-9212520 | Billing issues, new connections, outage reporting |
| Khyber | 091-9211257 | Meter readings, load shedding updates |
| Mardan | 0937-9230288 | Demand notices, tariff clarifications |
| Swabi | 0938-221209 | Bill corrections, payment plans |
| Bannu | 0928-613173 | Complaint logging, safety checks |
| Kohat | 0922-9260188 | Appliance audits, new connection transfers |
| Swat | 0946-9240004 | Outage reports, service requests |
| Hazara-I (Abbottabad) | 0992-9310080 | Bill disputes, meter replacements |
| Hazara-II (Mansehra) | 0997-920028 | Load complaints, new connection applications |
| Dir | 0945-9250085 | Tariff guidance, safety inspections |
| Circle Name | Phone/Helpline Number | Key Services Offered |
|---|---|---|
| Peshawar | 091-9219990 | Bill corrections, new connections, and fault reporting |
| Mardan | 0937-921000 | Outage updates, meter readings, and load management info |
| Bannu | 0928-927001 | Safety inspections, tariff consultations, and demand notices |
| D.I. Khan | 0966-928001 | Complaint logging, connection transfers, and energy audits |
| Khyber | 091-921001 | Emergency support, bill payments, and new meter installations |
Step-by-Step Guidance to Visit a PESCO Customer Service Center
- Call Ahead – Reach out to the closest office to verify needed documents and confirm appointment slots.
- Prepare Documents – Gather your recent bill and CNIC for quick identity verification.
- Arrive Early – Opt for morning visits to minimize queues and expedite service delivery.
- Check Digital Options – For minor requests, leverage the PESCO online portal or mobile app over physical visits.
- Consider Convenience – When mobility challenges arise, prioritize phone or digital submission methods instead.
How to Register a Complaint Using the PESCO Helpline
To file a complaint, call 118 or 091-9219975. First, select your preferred language from the menu. Next, enter your consumer reference number and clearly explain your issue. The system will record your complaint and give you a unique complaint ID so you can track it later.
Most normal complaints are solved within 24 to 48 hours. However, urgent issues like major power breakdowns or outages are handled much faster, with field teams usually reaching the area within a few hours. This fast response is possible because of PESCO’s improved integrated management system, updated in 2025.
If your complaint takes too long to resolve, you can escalate it to senior officials using the contact details in the staff directory. PESCO also keeps things transparent by sending SMS updates and allowing you to track your complaint status through their online portal.
Check Also: SEPCO Helpline and Customer Service
Frequently Asked Questions (FAQs)
The primary PESCO helpline number remains 118 or 091-9219975, operating 24/7 for billing queries, complaints, and urgent emergencies.
Standard issues typically resolve within 24 to 48 hours, whereas emergency faults such as outages get addressed in mere hours.
Yes, utilize your complaint ID to monitor updates through the PESCO portal or by contacting the helpline directly.